The Swedish Consumer Agency examines ten e-tailers – after customers’ alarms

The Swedish Consumer Agency has started an examination of ten e-traders, about which they have received numerous complaints. The authority believes that there are serious shortcomings with the actors, who want to appear as Swedish sites with Swedish warehouses. This despite the fact that the goods are sent from another country.

This is called dropshipping and is not in itself illegal. But what we see in the reports and contacts to us is that many feel misled by these stores, says Henric Jonsson, legal adviser at Konsument Europa, in a comment.

The majority of complaints are about the quality of the goods not corresponding to the description at all. And that the consumers have been directed to pay for the returns, which take place to another country, themselves.

The online stores’ websites are created to give the impression that it is a Swedish company you are shopping with, not least because the payment service solution is often Swedish. That the goods are sent from a country on the other side of the globe is not as clear, if it is even apparent at all.

In several cases, it has also not been possible to get hold of the trader at all.

Many also state that it is completely impossible to get in touch with the company’s customer service if, for example, you want to advertise, says Henric Jonsson.

Among the shortcomings in market law that the authority has found so far are incorrect marketing, incorrectly stated delivery times, insufficient contact information, lack of information about where the products are sent from, and lack of return information.

The e-tailers reviewed:

Prestigefashion.se
Gym-power.se
Furstockholm.se
Nordisktsken.se
Femmeform.se
Broderingstudio.se
Hemmaval.se
Sverigeklyven.se
Merley.se
Compassnature.se

Source: Swedish Consumer Agency