Swedish Consumer Agency scam shops – ten shops on the list

LIST: All companies that are heavily scrutinized

It is called “dropshipping” and is described as a widespread problem.

Now the Swedish Consumer Agency is starting an investigation against ten companies.

– Many feel misled by these stores, says Henric Jonsson at KO.

“Serious deficiencies”, “extensive problems” and “unauthorized”.

This is how the ten online stores are described that the Swedish Consumer Agency, KO, is now starting an investigation against.

It’s about dropshipping. A business model where it appears to the naked eye that the store is Swedish and has a Swedish warehouse, but where goods are instead sent from another country.

– What we see in the reports and contacts to us is that many feel misled by these stores, says Henric Jonsson, legal advisor at Konsument Europa, which is part of KO, in a press release.

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Impossible to get in touch

In many cases, customers have received products that are not at all similar to the product they ordered on the site.

“Those who then tried to return the goods have been directed to send the goods back to the country from which they were sent at their own expense,” writes KO.

– The online stores’ websites are created to give the impression that it is a Swedish company you are shopping with, not least because the payment service solution is often Swedish. That the goods are sent from a country on the other side of the globe is not as clear, if it is even apparent at all, says Henric Jonsson in the press release.

Several dissatisfied customers have also raised the alarm that it is impossible to get in touch with the company’s customer service.

Therefore, KO is starting an investigation of ten companies that they claim are using the unauthorized method. So far, they have found a number of flaws, including:

• The marketing of the products does not match the delivered products
• The products are not delivered within the specified delivery time
• Missing contact information
• Lack of information about where the products are sent from
• Lack of return information (complaints and right of withdrawal)