The city of Solna climbs in the survey of the municipalities’ service carried out by Sweden’s Municipalities and Regions (SKR) and Stockholm Business Alliance (SBA). In total, the Satisfied Customer Index (NKI) increases from 76 last year, to 79 in this year’s survey, the highest figure so far that has been measured for the city of Solna since the survey started in 2012.
– This is really a result to be proud of. A true proof that the close contact and collaboration between the city, politics and business in Solna is a success factor that we must continue to protect and develop, says Sara Kukka-Salam, chairperson of the municipal board in Solna city.
The companies’ most common contact with the municipality is within permits and supervision, and a total of 470 companies that had official contact with the city of Solna in 2023 rated the overall experience of the city’s service. The questions are about how satisfied the companies are with the city’s treatment, information, accessibility, competence, legal certainty and efficiency. Solna city is increasing in all areas this year.
The survey measures actual matters within seven different areas of authority – fire protection, building permits, land licensing, environmental and health protection, food inspection, service permits and procurement. The highest marks are given to serving permits (NKI 94), fire protection (NKI 88) and food (NKI 82). The biggest increase is building permits, which increase to NKI 68, compared to NKI 55 the year before, and procurement receives a rating of NKI 70. For serving permits, the rating is the highest within the SBA municipalities and the second highest figure in the country. The result for the other authority areas is environment (NKI 74) and land lease (NKI 73).
Top five in Stockholm county
In Stockholm County, Solna is ranked 5th out of 26 municipalities, compared to 11th in 2022. In the interwoven assessment of the business climate throughout Sweden, Solna is ranked 39th compared to 90th (2022). The city also climbs from place 28 to place 9 among municipalities with more than 40,000 inhabitants.
